Ruka Ski Chalets

GENERAL BOOKING TERMS AND CONDITIONS

INTRODUCTION

Ruka Ski Chalets (Chalet Dreams Oy, Business ID 3529553-1, also referred to as Ruka Ski Chalets) is an accommodation provider offering accommodation in apartments.

Through the Ruka Ski Chalets booking service, customers can book apartments and other services, whereby the person making the booking enters into an accommodation agreement and any other applicable service agreements with Chalet Dreams Oy. Ruka Ski Chalets provides safe, inspected and pre-identified accommodation in apartments, together with any additional services.

Ruka Ski Chalets is committed to operating in accordance with ethical and legal principles. We monitor the environmental impact of our operations and strive to adopt the best possible environmentally responsible practices. We also expect our partners to be committed to the values and principles of Ruka Ski Chalets.

We comply with the EU General Data Protection Regulation (GDPR), and transactions through our booking service are secure.

Under these booking terms and conditions, the person making the booking must be at least 18 years old or a registered legal entity. Ruka Ski Chalets also has the right to set a different minimum age requirement for the lead booker where applicable. Ruka Ski Chalets acts as the accommodation service provider, and the accommodation agreement is concluded between Chalet Dreams Oy and the Customer.

The booking must be paid in full no later than 30 days before the start of the accommodation period. Unless otherwise stated in the Apartment details, check-in is from 4:00 PM on the day of arrival and check-out is by 12:00 PM on the day of departure at the latest.

The Customer must comply with the general rental terms and conditions applicable to the Apartment. The Customer is responsible for any damage caused to the Apartment or its furnishings.

1. DEFINITIONS

Apartment: The holiday apartment, apartment or other accommodation unit that is the subject of the booking.

Accommodation Provider: Chalet Dreams Oy, operating under the name Ruka Ski Chalets and providing the accommodation service.

Customer: The individual, company or other entity renting the Apartment.

2. SCOPE OF APPLICATION

These general rental terms and conditions apply when the Customer books and/or purchases accommodation or another service provided by Ruka Ski Chalets. Ruka Ski Chalets acts as the accommodation service provider, and the parties to the agreement concerning the accommodation itself are the Customer and the Accommodation Provider.

3. FORMATION OF THE AGREEMENT

The agreement is formed and these general rental terms and conditions become binding on the parties when the Customer makes a booking.

4. CUSTOMER REGISTRATION

The Customer must register their details in the Ruka Ski Chalets booking system in order to use the functions provided by the service. The Customer must be over 18 years of age or a registered legal entity.

At least the following information must be provided when making a booking:

Name

Date of birth / Business ID

For foreign customers: passport number, date of issue and issuing date

Address

Telephone number

Email address

5. PAYMENT OF THE BOOKING

The following payment terms apply unless otherwise agreed in writing at the time of booking. The Customer shall pay for the booking in accordance with the selected rate conditions. The accommodation price must be paid in full before arrival. All prices include a service fee and the services specified in the selected rate.

For selected Apartments, the Customer must pay any booking deposit specified at the time of booking in order to confirm the booking. The booking deposit is non-refundable in the event of cancellation. The remaining balance shall be paid in accordance with the Apartment's applicable price and payment terms when the cancellation period expires.

Failure to pay for a booking does not constitute cancellation of the booking. Cancellation must always be notified in writing before the cancellation deadline applicable to the booking expires. If the booking is not cancelled in writing within the applicable cancellation period, the Accommodation Provider has the right to charge the Customer the full booking amount.

6. SUBJECT OF THE BOOKING

The booking price includes the right to use the Apartment during the reserved period. Normal energy and water consumption, furniture, cooking and dining utensils, cutlery, mattresses, duvets and pillows, bed linen and towels, as well as final cleaning, are included in the price unless otherwise agreed.

Additional services, such as a pet fee or breakfast, are not included in the price unless expressly stated in the Apartment details or the selected rate conditions. Practices may vary depending on the Apartment, dates and booking.

7. RUKA SKI CHALETS' LIABILITY

Ruka Ski Chalets is responsible for providing the accommodation service in accordance with these terms and conditions.

Ruka Ski Chalets is not responsible for transportation, services or other arrangements independently purchased or arranged by the Customer unless otherwise agreed in writing with Ruka Ski Chalets.

8. CUSTOMER'S RIGHTS AND OBLIGATIONS

8.1 Period of Use

Unless otherwise stated in the Apartment details, the Apartment is available to the Customer from 4:00 PM on the day of arrival, and the Customer must vacate and return the Apartment in accordance with Section 8.8 by 12:00 PM on the day of departure.

8.2 Obligation to Comply with Laws and Rules

The Customer must comply with applicable laws, these terms and conditions, and the rules of the Apartment and the property. During the stay, the Customer must maintain a normal level of cleanliness in the Apartment and take care of the Apartment's furnishings and equipment.

The internet connection in the Apartment is intended for normal web browsing, email use and other reasonable use of the internet connection. The internet connection must not be used for the following purposes:

Downloading or distributing any illegal or offensive content.

Overloading the internet connection, for example by downloading or sharing files through BitTorrent or similar peer-to-peer services.

Interfering with the internet connection of other users or violating their privacy.

Using the internet connection for commercial purposes without the written permission of the Accommodation Provider.

Misuse of the internet connection may result in termination of the rental agreement and/or claims for damages.

Changing the internet connection settings or resetting the router or smart lock access point to factory settings is a criminal offence and will be reported to the authorities. If the Customer's actions cause a fault or malfunction, the Customer will be charged for repair and reprogramming costs.

Please also note that the speed and bandwidth of the Apartment's internet connection are limited. Please take this into consideration when using the internet and avoid placing excessive load on the connection.

8.3 Apartment-Specific Rules

If separate rules have been established for the Apartment and these have been communicated in the Apartment details and/or the apartment information folder, the Customer is obliged to comply with these rules.

If behaviour in violation of the rules causes additional costs to the Accommodation Provider, the Customer is obliged to reimburse the costs in full.

8.4 Number of Persons

The Apartment may not be occupied by more people than agreed or than stated in the Apartment details.

Any parties or other events where the number of persons temporarily exceeds the permitted occupancy must be agreed in advance with Ruka Ski Chalets.

8.5 Other Use of the Apartment and Property

The use of tents, motorhomes or caravans, or other accommodation on or in the vicinity of the Apartment or property, must be agreed separately with the Accommodation Provider.

The use of mobile saunas and hot tubs must also be agreed separately with the Accommodation Provider unless otherwise stated in the Apartment details. Any additional fee will be agreed with the Accommodation Provider.

8.6 Smoking

Smoking and burning incense or similar substances are strictly prohibited inside the Apartment.

In the event of misuse, the Customer will be charged for cleaning and ozone treatment, as well as the lost daily rental income for the period during which the Apartment cannot be rented. Cleaning costs are at least EUR 300.

8.7 Pets

Bringing a pet into the Apartment must always be agreed upon separately. An additional fee will be charged in accordance with the current price list.

The Customer is fully responsible for any damage caused by the pet.

If the Customer has not notified Ruka Ski Chalets of the pet in advance, a pet fee and a special cleaning fee of at least EUR 150 will be charged.

8.8 Cleaning

Although final cleaning is included in the accommodation price, the Customer is required to wash the dishes and put them away, take rubbish to the designated waste collection point, wipe visible stains and dirt, and ensure that furniture and other equipment are in their proper places.

The Customer is also responsible for cleaning outdoor areas associated with the Apartment, such as terraces and balconies.

If the allocated cleaning time for the Apartment is exceeded, the resulting cleaning costs will be charged. Additional charges may apply for, for example, heavy soiling, cleaning of walls, ceilings or saunas, separate cleaning of outdoor areas/balconies/terraces, cleaning of bodily fluids, or additional washing of interior textiles or bedding. Such costs will be charged according to the actual costs incurred (working hours, laundry services, etc.), starting from EUR 45 per hour.

The Customer may order intermediate cleaning during their stay through Ruka Ski Chalets either when making the booking or during the accommodation period.

8.9 Disturbing Behaviour

If the tenant continues to cause disturbance or danger to persons in the same or neighbouring property despite being instructed to stop by a representative of Ruka Ski Chalets, maintenance personnel or a security company, Ruka Ski Chalets has the right to terminate the accommodation agreement and charge the person who made the booking for the costs incurred as a result of the measures taken, such as a security company call-out.

A general quiet period from 10:00 PM to 8:00 AM applies at Ruka Ski Chalets properties, and the Customer must comply with it.

8.10 Charging Vehicles

Charging electric or hybrid vehicles in the Apartment or on the property is prohibited.

9. DAMAGES

The Customer is responsible for the Apartment and its furnishings during the rental period. The Customer must immediately notify Ruka Ski Chalets of any damage caused to the Apartment or its furnishings.

If the Customer damages the Apartment during the accommodation period, the Customer is obliged to compensate the Accommodation Provider in full for the damage. The rules and instructions provided by the Accommodation Provider must be followed during the stay. Any violations may result in claims for compensation.

For certain Apartments, the Customer may be required to pay a security deposit before the rental period begins to cover possible breakages, damage, theft or excessive mess resulting in cleaning time exceeding the normal cleaning period. The Customer will always be informed of any security deposit before the booking is confirmed.

The security deposit will be refunded after the accommodation period unless damage, unpaid charges or separate cleaning requirements have been reported.

If no security deposit has been collected, Ruka Ski Chalets has the right to charge the amount necessary to restore the Apartment to its original condition.

Ruka Ski Chalets is not responsible for damage caused by force majeure or exceptional circumstances beyond its control. Such force majeure events may include, for example, official regulations, airspace restrictions, acts of war, civil unrest, health threats occurring at the destination, such as serious diseases, natural disasters or other adverse weather conditions and natural phenomena.

Ruka Ski Chalets cannot be held responsible for malfunctions of mechanical equipment, such as pumps or hot water heaters, internet connections, or public services such as water and electricity.

All valuables left in the Apartment are the Customer's responsibility. Ruka Ski Chalets is not responsible for their loss.

10. COMPLAINTS

All comments and complaints concerning the equipment or condition of the Apartment must be submitted in writing by the lead booker. Comments and complaints must be addressed to Ruka Ski Chalets.

If the Customer does not report any deficiencies discovered during the stay to Ruka Ski Chalets immediately, the Apartment will be deemed to have been in the condition required under the agreement.

Deficiencies reported only after the accommodation period cannot be jointly verified, and Ruka Ski Chalets shall not be liable for such deficiencies.

For the avoidance of doubt, Ruka Ski Chalets shall not be liable for, and the booking price shall not be changed or reduced due to, a planned, previously known or unexpected power outage.

11. CANCELLATION AND CHANGES TO THE BOOKING

Changes to and cancellations of bookings must always be submitted to Ruka Ski Chalets customer service in writing.

A cancellation is considered to have taken place at the time the cancellation notice is received by Ruka Ski Chalets.

Failure to pay for a booking does not constitute cancellation. If the booking is not cancelled in writing within the applicable cancellation period, the Accommodation Provider has the right to charge the Customer the full booking amount.

If the booking is cancelled no later than 30 days before the start of the accommodation period, the payment will be refunded less the service fee specified in Section 5.

If the booking is cancelled less than 30 days before the start of the accommodation period, the payment will not be refunded.

If the Customer has selected a Non-Refundable rate, any amount paid in advance will not be refunded in the event of cancellation.

If the Customer has booked a Flexible Rate, the booking may be cancelled 7–60 days before arrival in accordance with the conditions of the applicable rate category.

The cancellation conditions applicable to the specific booking are stated in the booking confirmation.

If a cancellation is made after the free cancellation period has expired, the booking payment will not be refunded.

Changes to the booking dates after confirmation of the booking are possible with the approval of Ruka Ski Chalets and subject to availability.

In the event of a change to the booking dates, the original payment and cancellation terms will remain in effect unless otherwise agreed in writing.

Changing the booking dates may also affect the rental price. The rental price will be determined according to the price set by Ruka Ski Chalets. Any difference resulting from a lower price will not be refunded.

In addition, Ruka Ski Chalets charges a EUR 50 service fee for all changes to the booking dates.

For exceptional circumstances and unforeseen situations, we recommend that customers take out travel insurance.

Ruka Ski Chalets is not obliged to accept a cancellation based on a medical certificate or other corresponding grounds.

If the Customer terminates their stay and leaves the Apartment before the end of the accommodation period, no compensation will be paid for the unused period and the Customer is not entitled to a refund of the accommodation price.

12. RUKA SKI CHALETS' RIGHT TO CANCEL A BOOKING

Ruka Ski Chalets has the right to cancel a booking in the event of force majeure or if the Customer has failed to comply with the booking terms and conditions.

If the cancellation is due to the Customer's failure to comply with the booking terms and conditions, the Customer is obliged to pay the full booking amount.

Ruka Ski Chalets also has the right to terminate a booking during the accommodation period for reasons attributable to the Customer and/or guests if the Customer and/or guests have engaged in disturbing behaviour or significant violations of the Apartment rules, or if Ruka Ski Chalets otherwise has reasonable grounds to suspect that persons or property are at risk.

Disturbance includes, among other things, noise caused by the Customer and/or guests, behaviour that disturbs neighbours or other persons in the area, or other activity that endangers the property of Ruka Ski Chalets or the surrounding environment.

In the event of such termination, Ruka Ski Chalets shall not be liable for the unused portion of the rental period.

13. RIGHT TO CHANGE PRICES

After the agreement has been concluded, Ruka Ski Chalets has the right to increase or correspondingly decrease the price if taxes or other public charges affecting the price of the accommodation service change.

14. INCORRECT PRICE

An incorrectly stated price is not binding on Ruka Ski Chalets if the price is so clearly incorrect that the Customer should also have understood that the price information was incorrect.

15. GOVERNING LAW AND DISPUTE RESOLUTION

These booking terms and conditions are governed by Finnish law.

The Finnish-language version of these booking terms and conditions is binding on the parties, and the rights and obligations under the agreement are based on the Finnish-language version.

Any disputes arising from these booking terms and conditions shall primarily be resolved through negotiation.

If no agreement can be reached through negotiations, a Customer considered a consumer may refer the matter to the Finnish Consumer Disputes Board.

Before submitting a matter to the Consumer Disputes Board, a consumer Customer must contact the Finnish Consumer Advisory Services.

If the Consumer Disputes Board does not have jurisdiction over the matter, or if the consumer Customer so wishes, disputes and disagreements shall be finally resolved by the District Court of Oulu.

For Customers other than consumers, disputes shall be resolved by the District Court of Oulu.

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